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BASIC CHECKLIST FOR DETERMINING WARRANTY COVERAGE
![]() Verify if the dealer has checked Service Advisor to determine if the repair is covered under:
The following screens should be viewed during each visit:
In the event that the dispatcher/driver cannot reach an agreement concerning warranty coverages, a representative of the Alliance Customer Assistance Center should be contacted at 1-800-FTL-HELP (385-4357), 24 hours a day, 7 days a week or the Alliance Warranty Department at (800) 547-9314, Monday through Friday, 7:00am to 5:00pm Pacific Standard Time. ![]() If the dispatcher or driver, after accomplishing the above warranty determination, still feels that the repair should be covered under warranty, he/she should:
![]() What repairs/charges are excluded from the warranty? Use the following guidelines to determine status: IMPORTANT: Exclusions will vary between Freightliner, American La France, and Freightliner Custom Chassis. Normal Maintenance Routine Maintenance services and adjustments, as defined in the applicable Freightliner maintenance and driver's manuals are excluded from warranty. Consumable Parts Parts that are subject to consumption during their normal service life are not covered under warranty unless found defective due to a quality problem. Items include but are not limited to:
Glass Glass and lens breakage and scratches are not covered by warranty. Chrome, Aluminum, and Stainless Steel Components General rust and /or staining, blueing and/or yellowing, rustpits, and /or nicks caused by road debris, streaks, stains, and corrosion caused by severe wash solutions or road salts, are not covered under warranty. Damages Damages caused by accidents, negligence, abuse, misuse, improper operations, improper or insufficient maintenance services, road hazards, chemical stains, storage, transport, or operation at excessive speeds, and loading beyond rated load capacities are not covered by warranty. Axle/Wheel Alignment/Balancing Balancing of Tires, alignment of axles and wheels including thrust angles, camber, caster and tow settings are not covered by warranty. Upholstery and Floor Mats Repair or replacement of upholstery or floor mats caused by normal wear or abuse are not covered under warranty. Refrigerators (Freightliner Installed Only) Warranty on the refrigerator and refrigerator accessories is provided by the refrigerator manufacturer. Miscellaneous Expenses Premium charges and work not directly related to the repair or replacement of a warrantable part will not be covered under warranty. Same examples include:
Tires Warranty on the original tires is provided by the tire manufacturer. Quick Tips
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